PAINTED POST - Sitel will terminate about 184 workers at its Canada Road location after the Wall Street Journal cut ties with the call center, officials said Thursday.
Sitel’s human resource department recently handed out letters informing employees that due to the departure of a major client, the call center was forced to terminate positions. According to the letter, affected employees will be terminated sometime in October.
The letter did not say who the client was, but several laid-off employees told The Leader it is the Wall Street Journal, which local officials confirmed.
The cuts will include about 162 customer service representatives, 11 coaches, two coach apprentices, one learning specialist, two operation managers, one operation manager apprentice, one real-time analyst, two receptionists, one facility coordinator and one partner.
Full-time workers who stay through their termination date and who currently have benefits will remain eligible for those benefits through the last day of their last month at the company, the letter said.
Erwin Town Manager Rita McCarthy said Sitel, which opened its Canada Road location in 2008, currently employs about 400 workers.
“It’s always a terrible thing when people lose their jobs,” McCarthy said. “It’s always a challenge for the families, the area and the economy. Obviously these (terminated) people are eligible for unemployment benefits, that’s a safety net to help bridge the gap. Sitel has always been able to come back, it’s a cyclical business.”
Jamie Johnson, executive director of the Steuben County Industrial Development Agency, said some Sitel employees received a WARN (Worker Adjustment and Retraining Notification Act) letter earlier this week which provides notice at least 60 days in advance of certain plant closings and mass layoffs.
“The letter states (Sitel) lost a business line and those individuals affected by that business line could likely lose their job,” Johnson said. “This is pretty standard when a (Sitel) loses a business line.”
Sitel is an international company, founded in 1985, that employs more than 50,000 workers in 140 locations in nearly 30 countries.